I recently had a problem with the spam filtering software that is part of my hosting package at eapps. While it’s never “really” worked since I’ve had the account, it did a good job tagging spam and keeping it out of my mail box. Several months ago, eapps moved some of the servers and since then there have been a number issues related to the configuration of the server and server programs that have had to be fixed.
For the most part I have fixed these items on my own, despite reporting them to the “ticketing” system at eapps. The typical customer service response is to lay the blame at my feet and say “well, you must have done something”. If I were not an internet software developer by trade, that might work. I know how a Linux system works since I’ve built a number of them from the ground up and oversee a server farm of nearly 100 Solaris/Linux servers. I spend my day solving problems on them. However, I pay for the hosting at eapps and expect to be treated with a bit more respect than I’ve been getting. Even if I didn’t know what I was doing, I’d still expect my problems to be taken seriously and looked at from the point of view of “the customer is right”. Even if it ends up that I did something, which I know in this case I didn’t, I’m still paying them to investigate it and tell me it’s my fault.
Ya, I could just re-install since it’s probably a config issue anyway, but it’s the principle of the thing. If I’m going to pay to be called a moron then at least I’d like them to prove to me that I’m a moron.
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