Well, the saga of crappy tech support from eapps is just about over. After receiving lip service support from my hosting provider I decided to take matters into my own hands. After all, this is my virtual server. The main problem was that the dspam service I use against spam stopped working. It’s never really run correctly since I started hosting with this provider, but it did tag the spam and that’s all I asked. It stopped working when I added a new mailbox to support “blog by email” posting. At that point I had done nothing.
Being the technical type, I investigated. I tried changing permissions and ownership but nothing helped. I did contact tech support and let them know that something was wrong. Here’s the “help” I got.
To cut this story short, I ended up installing my own copy of dspam and in the process figured out why the prior installed version stopped working, which was something they evidently couldn’t/wouldn’t do. Now, while I’ve had reliable service from eapps, I’m not impressed with their tech support. It would appear that all they know how to do is install RPMs and tell you to re-install if you have problems. It’s not good customer support and not a great way to keep customers.
I have learned my lesson, however. The best thing to do when I have a problem is get rid of their installed version and install from a “tar ball”. That way I know what’s actually happening.
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